Program Disclosure Agreement

Relief App provides consumers with a debt resolution service. This process is the negotiation of less than full balance settlements of unsecured debt on behalf of consumers who are experiencing financial hardship. Relief App cannot assist you with secured debt such as car loans or mortgages. Relief App wants you to understand both the potential benefits and risks that may arise out of your program and to be sure you have reasonable expectations regarding all potential outcomes. 

The Relief App Program has no monthly fees allowing you to save towards and ultimately negotiate with your creditor without using a traditional fee based service. This means that once you save up the amount stated on the app after your initial sign up process we will help you to begin negotiating with your creditor, in an effort to reduce your debt. You may, at any time, leave the program without incurring any fee or penalty from Relief App. The Relief App Program is tied to the Relief App Deposit Account Agreement and the terms outlined therein including the ability to remove customers from the program at any time for any reason. Relief App makes no claims that they can waive creditor fees, interest, or penalties associated with failing to pay your unsecured debt while participating in this program should you fail to complete the settlement process or for any other reason associated with your agreement with your creditor. 

BY AGREEING TO OUR DISCLOSURES, YOU ARE CONFIRMING THAT RELIEF APP HAS EXPLAINED TO YOU, AND YOU UNDERSTAND, ALL THE ISSUES SET FORTH IN THIS DISCLOSURE.  If you wish to discuss or comment on any of these disclosures or discuss any aspect of your debt settlement program, please email us at with your questions and Relief App’s support team will respond to you as quickly as possible. You may also reach us by mail at 2000 Ponce de Leon Blvd, Suite 500, Coral Gables, FL 33134 or by phone at (888)-354-9022.

  1. You are enrolling into a debt settlement program.  The objective of your debt settlement program is for Relief App to help you negotiate mutually agreeable resolutions between you and each of your creditor(s) for the resolution of your unsecured debt(s), which are itemized as part of your enrollment on the app.  You understand and acknowledge that no specific results can be predicted or guaranteed. There are other ways to deal with debt, including using nonprofit credit counseling, or filing for bankruptcy. Our services are not suitable for all consumers. Any estimates presented on the website are based on industry averages and should not be relied on until receiving an offer for settlement. Relief App is not a nonprofit entity. 
  2. You will be responsible for saving sufficient funds to enable Relief App to  help you negotiate debt resolutions. In order for Relief App to help you negotiate, you must adhere to a regular schedule of deposits. These funds will be deposited into a separate FDIC-insured bank account that you and only you will control. Under no circumstances will Relief App have custody or control of the funds you set aside. 
  3. The savings program necessary to settle your debts is detailed on the app. Summaries of the minimum monthly savings amount and the estimated period needed to settle all of your debts have been prepared for you. Actual resolution amounts, and the period required to settle all of your debts are likely to vary, possibly substantially, from these estimates, based on creditor behavior, your ability and willingness to keep to your deposit schedule and other factors. Should you not keep up with the prescribed savings plan you will be removed from the program. 
  4. While most creditors and collectors are eager to negotiate, Relief App cannot force creditors to negotiate with you or to accept an offered settlement. Communications with creditors are handled on a case by case basis. Some creditors may not be contacted for several months after you enroll. 
  5. Relief App does does not make regular payments on your behalf to your creditors. Your creditors may continue to pursue collection efforts on delinquent accounts while you are enrolled in a debt settlement program. Such collection efforts can include phone calls and letters to you, sending delinquent accounts to collection agencies or even filing a lawsuit against you. 
  6. Your program assumes an effort that will continue for many months. The time needed to produce a settlement of a given debt depends on several factors. These include: (a) your financial hardship, (b) the age and balance of the accounts that you owe, (c) the funds you have available to pay to your creditors for a settlement and (d) the willingness of your creditors to enter into debt settlement negotiations. While no guarantees can be given, generally the more money you are able to set aside the sooner we will be able to start negotiating settlements for you. 
  7. Any fees paid to Relief App are not available to pay creditors. In addition, Relief App does not collect any fees from the consumer. This service is completely free to you.
  8. Relief App is not a law firm and does not and cannot provide legal advice or counsel, and your electronic signature acknowledges that you have been advised of this. Should you be sued, you should consult with a lawyer licensed to practice in your jurisdiction.  
  9. You have told us that you are in a verifiable state of financial hardship and are unable to meet, on an ongoing basis, the minimum periodic payments required by your creditors to pay off your debts. If you do not make the minimum periodic payments on your debts, your delinquencies will likely be reported to the consumer reporting agencies as late, delinquent, charged-off or past due balances. Your creditor may also raise the interest rate on your account and impose other penalties, such as late fees, over-limit fees and the like. Until your account is charged off, your account balance may continue to grow as your creditor adds accrued interest and fees and penalties, and, if negotiations are unsuccessful, you could be called upon to pay the entire balance. Even if we are successful in negotiating a less than full balance resolution for you, your creditor may report to the credit reporting agencies that the account was “settled for less than the full amount.” This could make it harder to obtain credit in the future or lower your credit score.  
  10. When your creditor agrees to settle a debt, a savings of $600 or more (meaning at least $600 less than what you owe at the time of settlement) may be reported by your creditor to the IRS as Discharge of Indebtedness income. You should consult your tax advisor to determine whether your individual circumstances require you to include any Discharge of Indebtedness Income in your reportable income, or whether you qualify for an insolvency exclusion. For more information on tax ramifications to you personally, refer to the IRS website IRS Publication 908-“Bankruptcy Tax Guide” and IRS Form 982, Reduction of Tax Attributes Due to Discharge of Indebtedness.

To summarize, each case is unique and results, dependent as they are upon both your ability to set aside sufficient funds and your creditor’s willingness to negotiate a less than full balance settlement, may be expected to vary widely. For consumers in verifiable states of financial hardship, a debt settlement program can be a very effective way to resolve unsecured debt but it is not a painless process and no guarantees as to settlement amounts or timing can be given. 

Please check our licensing page at to see which states we are licensed and bonded in.

A Summary of Your Rights Under the Fair Credit Reporting Act

The federal Fair Credit Reporting Act (FCRA) promotes the accuracy, fairness, and privacy of information in the files of consumer reporting agencies.  There are many types of consumer reporting agencies, including credit bureaus and specialty agencies (such as agencies that sell information about check writing histories, medical records, and rental history records).  Here is a summary of your major rights under FCRA.  For more information, including information about additional rights, go to or write to: Consumer Financial Protection Bureau, 1700 G Street N.W., Washington, DC 20552.

  • You must be told if information in your file has been used against you.  Anyone who uses a credit report or another type of consumer report to deny your application for credit, insurance, or employment – or to take another adverse action against you – must tell you, and must give you the name, address, and phone number of the agency that provided the information.

  • You have the right to know what is in your file.  You may request and obtain all the information about you in the files of a consumer reporting agency (your “file disclosure”).  You will be required to provide proper identification, which may include your Social Security number.  In many cases, the disclosure will be free.  You are entitled to a free file disclosure if:
  • a person has taken adverse action against you because of information in your credit report;
  • you are the victim of identity theft and place a fraud alert in your file;
  • your file contains inaccurate information as a result of fraud;
  • you are on public assistance;
  • you are unemployed but expect to apply for employment within 60 days.

In addition, all consumers are entitled to one free disclosure every 12 months upon request from each nationwide credit bureau and from nationwide specialty consumer reporting agencies.  See for additional information.

  • You have the right to ask for a credit score.  Credit scores are numerical summaries of your credit-worthiness based on information from credit bureaus.  You may request a credit score from consumer reporting agencies that create scores or distribute scores used in residential real property loans, but you will have to pay for it.  In some mortgage transactions, you will receive credit score information for free from the mortgage lender.

  • You have the right to dispute incomplete or inaccurate information.  If you identify information in your file that is incomplete or inaccurate, and report it to the consumer reporting agency, the agency must investigate unless your dispute is frivolous.  See for an explanation of dispute procedures.

  • Consumer reporting agencies must correct or delete inaccurate, incomplete, or unverifiable information.  Inaccurate, incomplete, or unverifiable information must be removed or corrected, usually within 30 days.  However, a consumer reporting agency may continue to report information it has verified as accurate.

  • Consumer reporting agencies may not report outdated negative information.  In most cases, a consumer reporting agency may not report negative information that is more than seven years old, or bankruptcies that are more than 10 years old.

  • Access to your file is limited.  A consumer reporting agency may provide information about you only to people with a valid need – usually to consider an application with a creditor, insurer, employer, landlord, or other business.  The FCRA specifies those with a valid need for access.

  • You must give your consent for reports to be provided to employers.  A consumer reporting agency may not give out information about you to your employer, or a potential employer, without your written consent given to the employer.  Written consent generally is not required in the trucking industry.  For more information, go to

  • You may limit “prescreened” offers of credit and insurance you get based on information in your credit report.  Unsolicited “prescreened” offers for credit and insurance must include a toll-free phone number you can call if you choose to remove your name and address form the lists these offers are based on.  You may opt out with the nationwide credit bureaus at 1-888-5-OPTOUT (1-888-567-8688).

The following FCRA right applies with respect to nationwide consumer reporting agencies:

Consumers Have the Right To Obtain a Security Freeze

You have a right to place a “security freeze” on your credit report, which will prohibit a consumer reporting agency from releasing information in your credit report without your express authorization.  The security freeze is designed to prevent credit, loans, and services from being approved in your name without your consent.  However, you should be aware that using a security freeze to take control over who gets access to the personal and financial information in your credit report may delay, interfere with, or prohibit the timely approval of any subsequent request or application you make regarding a new loan, credit, mortgage, or any other account involving the extension of credit.

As an alternative to a security freeze, you have the right to place an initial or extended fraud alert on your credit file at no cost.  An initial fraud alert is a 1-year alert that is placed on a consumer’s credit file.  Upon seeing a fraud alert display on a consumer’s credit file, a business is required to take steps to verify the consumer’s identity before extending new credit.  If you are a victim of identity theft, you are entitled to an extended fraud alert, which is a fraud alert lasting 7 years.

A security freeze does not apply to a person or entity, or its affiliates, or collection agencies acting on behalf of the person or entity, with which you have an existing account that requests information in your credit report for the purposes of reviewing or collecting the account.  Reviewing the account includes activities related to account maintenance, monitoring, credit line increases, and account upgrades and enhancements.

  • You may seek damages from violators.  If a consumer reporting agency, or, in some cases, a user of consumer reports or a furnisher of information to a consumer reporting agency violates the FCRA, you may be able to sue in state or federal court.



We CANNOT GUARANTEE that you will successfully reduce or eliminate your debt.

If you stop paying your creditors, there is a strong likelihood some or all of the following may happen:



• YOU MAY STILL BE SUED BY CREDITORS for the money you owe.


Even if we do settle your debt, YOU MAY STILL HAVE TO PAY TAXES on the amount forgiven.

Your credit rating may be adversely affected.

Should you wish to reach our agent in Minnesota their address is 1010 Dale St North, St Paul, MN 55117.


Relief wants you to know that:

(1) we may receive compensation from the your creditors for providing credit counseling services to the you;

(2) we may not require, as a condition of entering into a debt plan, a consumer to purchase any other product or service, or solicit or offer to sell any other product or service to the consumer during the term of the debt plan;

(3) we may not require a voluntary contribution from a you for a service provided by the licensee to the consumer; and

(4) you may contact the South Carolina Department of Consumer Affairs if the consumer has complaints about the credit counseling services received at (800) 922-1594.